What do they do?

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems and personal computers.
  • Communicate with customers, employees and others to answer questions, share or explain information, take messages or orders and address complaints.
  • Maintain and update filing, inventory, mailing database systems.
  • Open, sort and route incoming mail, and prepare outgoing mail.
  • Compile, copy, sort and file records of office activities and business transactions.
  • Compute, record and proofread data, records, or reports.
  • Complete work schedules, manage calendars and arrange appointments.

Basic Skills
Reading Comprehension
Active Listening

Technical Skills
Operation Monitoring
Operations and Control

Social Skills
Social Perceptiveness
Service Orientation

Systems Skills
Judgment and Decision Making
Systems Analysis
System Evaluation

Problem Solving Skills
Complex Problem Solving

Resource Management Skills
Time Management
Management of Personnel Resources
Management of Financial Resources

  • Salary range: $20,000-$100,000
  • Education and Professional Requirements: High school degree and short-term on the job training for entry, with associate’s degree or multiple years related work experience for advancement.
  • Possible career path: Office Clerk > Secretary/Administrative Assistant > Office Manager

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