What do they do?

Investigate, analyze, and determine the extent of insurance company’s liability concerning personal, casualty, or property loss or damages, and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of claims within a certain monetary limit.

View the Full Claims Adjuster Career Pathway
  • Examine claims forms and other records to determine insurance coverage.
  • Investigate and assess damage to property and create or review property damage estimates.
  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.

Basic Skills
Reading Comprehension
Speaking
Writing

Technical Skills
Operation Monitoring
Quality Control Analysis

Social Skills
Social Perceptiveness
Coordination
Negotiation

Systems Skills
Judgment and Decision Making
Systems Analysis
System Evaluation

Problem Solving Skills
Complex Problem Solving

Resource Management Skills
Time Management
Management of Personnel Resources
Management of Financial Resources

  • Salary range: $20,000-$100,000
  • Education and Professional Requirements: Entry — High school degree/GED, short term OTJ training; Specialist — Associate’s degree, moderate-term OTJ training; Managerial — Bachelor’s degree, multiple years of work experience
  • Possible career path: Entry-Level Claims Associate > Claims Specialist > Claims Manager

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