Claims Representative

Video Interviews

What do they do?

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. Process applications for, changes to, reinstatement of and cancellation of insurance policies. 

Click here to view the full Claims Representative Career Pathway.

Some typical job duties include:

  • Interview clients and take their calls to provide customer services and obtain information on claims.
  • Process, prepare and submit business or government forms, such as submitting applications for coverage to insurance carriers. 
  • Process and record new insurance policies and claims.

Most Important Occupational Skills:

Basic Skills

  • Active Listening
  • Reading Comprehension
  • Speaking

Technical Skills

  • Programming
  • Quality Control Analysis

Social Skills

  • Service Perceptiveness
  • Service Orientation
  • Coordination

 Systems Skills

  •  Judgment and Decision Making
  •  Systems Analysis
  •  Systems Evaluation

Problem Solving Skills

  • Complex Problem Solving 

Resource Management Skills

  • Time Management
  • Management of Personnel Resources
  • Management of Financial Resources

Just the Facts

  • Salary range: $20,000-$100,000
  • Education and Professional Requirements: High school degree/GED and short-term on the job training.
  • Possible career path: Claims Clerk Trainee > Claims Representative/Clerk > Customer Service Supervisor > Claims Supervisor > Claims Manager

Click here to view the full Claims Representative Career Pathway.