Claims Representative

What do they do?

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. Process applications for, changes to, reinstatement of and cancellation of insurance policies.

Click here to view the full Claims Representative Career Pathway.

Some typical job duties include:

Interview clients and take their calls to provide customer services and obtain information on claims.
Process, prepare and submit business or government forms, such as submitting applications for coverage to insurance carriers.
Process and record new insurance policies and claims.

Most Important Occupational Skills:

Basic Skills

Active Listening
Reading Comprehension
Speaking

Technical Skills

Programming
Quality Control Analysis

Social Skills

Service Perceptiveness
Service Orientation
Coordination

Systems Skills

Judgment and Decision Making
Systems Analysis
Systems Evaluation

Problem Solving Skills

Complex Problem Solving

Resource Management Skills

Time Management
Management of Personnel Resources
Management of Financial Resources

Just the Facts

Salary range: $20,000-$100,000
Education and Professional Requirements: High school degree/GED and short-term on the job training.
Possible career path: Claims Clerk Trainee > Claims Representative/Clerk > Customer Service Supervisor > Claims Supervisor > Claims Manager

Click here to view the full Claims Representative Career Pathway.