What do they do?

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. Process applications for, changes to, reinstatement of and cancellation of insurance policies.

  • Interview clients and take their calls to provide customer services and obtain information on claims.
  • Process, prepare and submit business or government forms, such as submitting applications for coverage to insurance carriers.
  • Process and record new insurance policies and claims.

Basic Skills
Reading Comprehension
Active Listening

Technical Skills
Quality Control Analysis

Social Skills
Service Perceptiveness
Service Orientation

Systems Skills
Judgment and Decision Making
Systems Analysis
System Evaluation

Problem Solving Skills
Complex Problem Solving

Resource Management Skills
Time Management
Management of Personnel Resources
Management of Financial Resources

  • Salary range: $20,000-$100,000
  • Education and Professional Requirements: Entry — High school degree/GED, short term OTJ training; Specialist — Associate’s degree, moderate-term OTJ training; Managerial — Bachelor’s degree, multiple years of work experience
  • Possible career path: Entry-Level Claims Associate > Claims Specialist > Claims Manager

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