What do they do?

 Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

View the Full Customer Service Representative Career Pathway
  • Interview clients and take their calls to provide customer service and obtain information on claims.
  • Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
  • Process and record new insurance policies and claims.

Basic Skills
Active Listening
Reading Comprehension
Speaking

Technical Skills
Operations Analysis
Operations Modeling

Social Skills
Service Orientation
Persuasion
Reading Comprehension

Systems Skills
Judgment and Decision Making
Systems Analysis
Systems Evolution

Problem Solving Skills
Complex Problem Solving

Resource Management Skills
Time Management
Management of Personnel Resources
Management of Financial Resources

  • Salary range: $20,000-$100,000
  • Education and Professional Requirements: Entry — High school degree/GED, short term OTJ training; Specialist — Associate’s degree in general business; Managerial — Bachelor’s degree, multiple years of work experience
  • Possible career path: Entry-Level Claims Associate > Claims Specialist > Claims Manager

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