IT Specialist

Video Interviews

What do they do?

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

Click here to view the full IT Specialist Career Pathway.

Some typical job duties include:

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation. 
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. 
  • Observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. 
  • Install and perform minor repairs to hardware, software, or pertinent equipment, following design or installation specifications.

Most Important Occupational Skills:

Basic Skills

  • Active Listening
  • Speaking
  • Reading Comprehension

Technical Skills

  • Operation Monitoring
  • Trouble Shooting

Social Skills

  • Instructing 
  • Service Orientation
  • Social Perceptiveness

 Systems Skills

  •  Judgment and Decision Making
  •  Systems Analysis
  •  Systems Evaluation

Problem Solving Skills

  • Complex Problem Solving 

Resource Management Skills

  • Time Management
  • Management of Personnel Resources
  • Management of Financial Resources

Just the Facts

  • Salary range: $20,000-$100,000+
  • Education and Professional Requirements: High school degree and on the job training for entry, with bachelor's degree or multiple years equivalent work experience and professional certifications for advancement. 
  • Possible career path: Junior Support Specialist > Systems Support Specialist > Systems/Network Administrator > Chief Information Officer/ Chief Technology Officer

Click here to view the full IT Specialist Career Pathway.