What do they do?

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

View the Full IT Specialist Career Pathway

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or pertinent equipment, following design or installation specifications.

Basic Skills
Active Listening
Reading Comprehension
Speaking

Technical Skills
Troubleshooting
Operations Monitoring

Social Skills
Service Orientation
Social Perceptiveness
Instructing

Systems Skills
Judgment and Decision Making
Systems Analysis
Systems Evaluation

Problem Solving Skills
Complex Problem Solving

Resource Management Skills
Time Management
Management of Personnel Resources
Management of Financial Resources

  • Salary range: $20,000-$100,000+
  • Education and Professional Requirements: High school degree and on the job training for entry, with bachelor’s degree or multiple years equivalent work experience and professional certifications for advancement.
  • Possible career path: Junior Support Specialist > Systems Support Specialist > Systems/Network Administrator > Chief Information Officer/ Chief Technology Officer

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