Video Interviews: Claims

As an outside claims adjuster, Andy works directly with policyholders in the event of a loss. He realized his passion for insurance during his senior year of college.


Brandon is an insurance claims service representative. He enjoys interacting directly with customers on a daily basis, often handling auto accident claims, personal property claims, personal theft and weather-related claims. 


Charles is a regional claims manager. Before earning his masters, Charles received a major in economics and a minor in business law. He describes insurance as a "professional, rewarding career."


A political science major whose neighbor encouraged him to check out the insurance industry, Devlin enjoys assisting customers following a claim. He also enjoys working with the auto repair industry.


John, a retired marine, is a claims representative whose main responsibility is to help insureds recover and repair damages after a catastrophe or storm.


As a casualty claims adjuster, Josh is responsible for processing claims for policyholders. He enjoys the story behind each claim, as well as the investigation component and figuring out what really happened. He feels that claims adjusters must be great communicators, have the ability to build rapport quickly, and be able to multi-task and manage their time effectively.


Melanie works in the claims audit and statistical unit. She was attracted to the industry because of the wide variety of field options.


With a background in law enforcement, Scott is an investigator within the claims department’s special investigations unit. His daily activities could include vehicle and title searches, background and criminal record investigations, or even going to the scene of a claim to interview those involved.


Steve spent time working on the education side of the special investigative unit (SIU), dealing mainly with insurance claim fraud. In his interview, Steve explains the law enforcement or security background of fraud examiners and those working in insurance SIU.


Wayne manages a team of adjusters that handle small business claims. His team evaluates coverage questions from agents, attorneys, underwriters and customers. Wayne says his job is rewarding and provides great opportunities for growth, both personally and professionally.